FAQs: Your Questions, Answered

October 12th, 2020

Here you'll find a selection of the frequent questions our team are being asked, if you can't find the answer here, please get in touch by email or on social media Monday-Friday 8.30am-5pm.

Are your stores open?

Yes! All our stores are now open - please observe social distancing, wear a face covering (for stores in England) and use hand sanitiser provided. At busier times we may limit the number of customers allowed in-store. Please use our store locator for the most up to date information regarding your local store’s status and opening hours.

Do you have issues with suppliers delivering stock at the moment?

Due to social distancing within our suppliers' factories, stock availability may not be as good as normal.  If you have any concerns regarding your order, please speak to your local store.

Can I place my order online?

Yes!  Please visit www.brewers.co.uk to start shopping.  If you are a Brewers Account holder please log into your account https://www.brewers.co.uk/auth/login to access your trade terms and other online facilities.  If you have a Brewers Account but have not yet activated your online access, please request access online https://www.brewers.co.uk/trade/requestaccount

Will you accept orders by email?

The easiest way for you to place your order is online using Click & Collect.  Alternatively, you can place your order directly with the store by email. However you place your order, please wait for confirmation that the order has been received before travelling to store.

Where do I collect my Click & Collect order from?

After receiving confirmation that your order is ready, simply go to the store counter and speak to a member of staff who will be able to help with your order. 

Are deliveries available?

Deliveries are available, please get in touch with your local store to find out if they are able to delivery in your area. Delivery is also available when ordering online, please see cost below.

How much is delivery?

Brewers Account holders and orders £100+
FREE

Orders of £50-£99.99
£5 delivery fee

Orders under £50
£10 delivery fee

Can I still collect my order from a lock box?

Yes, where possible, our stores are including lock boxes as a contact-free collection option. Please contact your local store to check - store locator.

How can I pay for my order?

Preferred methods of payment are Brewers Credit Account, credit/debit card, Apple Pay and Google Pay.

How do I return a product?

Please contact your local store to discuss your refund requirements before visiting the store. Please see our Terms & Conditions for more information and if you any further queries please get in touch at help@brewers.co.uk.

What is the difference between a Brewers Card / Pay As You Go account and a Brewers Credit Account?

How can I open a Pay As You Go account with Brewers?

Please complete the online application form. You will be able to collect a Brewers Card with your first order. For more information on how to sign up please watch this handy video. Please use our store locator to check the status and opening times for your local store.

How can I open a Credit Account with Brewers?

Please complete the online application form by clicking here. Please use our store locator to check the status and opening times of your local store.

How can I activate online access for my existing Brewers account?

Please complete the form by clicking here. For more information please watch this how to video. Please use our store locator to check the status and opening times of your local store.

How can I pay my outstanding invoices?

Paying your outstanding Brewers invoices is easy using our online account facilities.  Simply log in to your account online by clicking here. To request online access for your Brewers account please complete the online form by clicking here.

Alternatively, please call 01323 411080 to speak to our Accounts Receivable department.

What additional resources are there to help me and my business?

Useful third-party resources to help you and your business:

PDA website 

Government advice for businesses 

Government advice for self-employed

Are you offering a colour match service at the moment?

This will depend upon the item you wish to colour match and the store that you would like to use as we need to assess the potential risks and the individual store’s set up. Please contact your local available store to discuss your requirements directly with them.

Can I visit your showrooms?

Yes, our showrooms are open. Please wear gloves (provided in-store) and a face covering and use the hand sanitiser provided when viewing wallpaper books and brush out boards in store. Please contact your local store by phone or email for more information. 

To browse wallpapers online please visit www.brewers.co.uk or www.wallpaperdirect.co.uk.

Can I borrow wallpaper pattern books?

Sorry, this is a service that poses a potential risk for virus spread/contamination and we have therefore stopped loaning our wallpaper pattern books from store.  Please visit www.wallpaperdirect.com to browse thousands of patterns from a plethora of brands.  You can filter by pattern, colour, theme and more to drill down to a pattern that is right for you.  You can request samples if you would like to have a look at the paper prior to purchasing.  All wallpapers are available to order through our stores.  Please use our store locator for the most up to date information regarding your local store’s status.

What PPE will your staff be wearing?

All our colleagues will wear a face covering (unless they are exempt as per Government guidelines) when serving customers in store.  They are also given the choice to use any additional PPE they wish and will have access to a range of PPE including, but not limited to, gloves, hand sanitiser and visors. We have also installed Perspex screens at the counters of all open stores.

Can staff help me put my order in the van?

Staff won’t be able to assist with any collections or heavy lifting due to strict social distancing that we want to enforce.  Please be respectful of this decision and consider this when placing your order.

Are DIYers allowed to place orders and visit your stores?

Our stores welcome all customers!  You can place your orders online for delivery or collection or at any of our 170+ stores nationwide

Still have questions, submit yours at www.brewers.co.uk/contact

WALLPAPERDIRECT.COM & DESIGNERPAINT.COM

Please visit use the following links for full FAQs on our sister sites:

Wallpaperdirect COVID-19 FAQs

Designerpaint COVID-19 FAQs

Can I place Click+Collect orders on wallpaperdirect.com and designerpaint.com?

Yes! You can place your order at wallpaperdirect.com or designerpaint.com and collect your order from your local Brewers Decorator Centre.

How can I return a Wallpaperdirect.com or Designerpaint.com order that I collected from a Brewers store?

Please email details of your order to the relevant customer service team who will be able to advise:

Wallpaperdirect.com orders: help@wallpaperdirect.com

Designerpaint.com orders: info@designerpaint.com  

Still have questions, submit yours at www.brewers.co.uk/contact

WAYS TO GET IN TOUCH:

Email us at help@brewers.co.uk


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