FAQs: Your Questions, Answered

July 1st, 2020

Updated: 1 July 2020

Here you'll find a selection of the frequent questions our team are being asked, if you can't find the answer here, please get in touch by email or on social media Monday-Friday 8.30am-5pm.

Can I just go to a Brewers store and get paint?

Most stores are now open for contactless collection and delivery.  Some stores are operating our contactless Call & Collect service. Please use our store locator for the most up to date information regarding your local store’s status. Please do not just turn up at store without checking as if the store is operating Call & Collect only you will not be served.

How can I pay for my order?

Methods of payment are Brewers Credit Account, credit/debit card, Apple Pay and Google Pay. Sorry we are not accepting cash at this current time.

Can I still collect my order from a lock box?

Yes, where possible, our stores are including lock boxes as a contact-free collection option. Please contact your local store to check - store locator.

How can I open a Pay As You Go account with Brewers?

Please complete the online application form. You will be able to collect a Brewers Card with your first order. For more information on how to sign up please watch this handy video. Please use our store locator to check the status and opening times for your local store.

How can I open a Credit Account with Brewers?

Yes.  Please complete the online application form by clicking here. Please use our store locator to check the status and opening times of your local store.

How can I activate online access for my existing Brewers account?

Please complete the form by clicking here. For more information please watch this how to video. Please use our store locator to check the status and opening times of your local store.

How can I pay my outstanding invoices?

Paying your outstanding Brewers invoices is easy using our online account facilities.  Simply log in to your account online by clicking here. To request online access for your Brewers account please complete the online form by clicking here.

Alternatively, please call 01323 411080 to speak to our Accounts Receivable department.

What additional resources are there to help me and my business?

Useful third-party resources to help you and your business:

PDA website 

Government advice for businesses 

Government advice for self-employed

Are you offering a colour match service at the moment?

This will depend upon the item you wish to colour match and the store that you would like to use as we need to assess the potential risks and the individual store’s set up. Please contact your local available store to discuss your requirements directly with them.

Can I visit your showrooms?

Sorry, the showroom areas in-store are currently closed. To browse wallpapers please visit www.brewers.co.uk or www.wallpaperdirect.co.uk.

Can I borrow wallpaper pattern books?

Sorry, this is a service that poses a potential risk for virus spread/contamination and we have therefore stopped loaning our wallpaper pattern books from store.  Please visit www.wallpaperdirect.com to browse thousands of patterns from a plethora of brands.  You can filter by pattern, colour, theme and more to drill down to a pattern that is right for you.  You can request samples if you would like to have a look at the paper prior to purchasing.  All wallpapers are available to order through our stores.  Please use our store locator for the most up to date information regarding your local store’s status.

How do I return a product?

Please contact your local store to discuss your refund requirements before visiting the store. Please see our Terms & Conditions for more information and if you any further queries please get in touch at help@brewers.co.uk.

What PPE will your staff be wearing at your open stores?

All our colleagues are given the choice to use any PPE they wish and will have access to a range of PPE including, but not limited to, gloves, masks, hand sanitiser and visors. We have also installed Perspex screens at the counters of all open stores.

You should be donating your masks and gloves to the NHS.

Absolutely! We have sent all useful stocks of PPE equipment including masks, gloves, shoe covers etc to various NHS trusts, care homes, schools and other essential services that need extra supplies.

CONTACTless COLLECTION

How can I place my order? 

Most of our stores are now operating a ‘doors open’ policy.  A limited number of customers will be allowed in store at one time. Please be patient, you may have to queue outside and please observe social distancing at all times.

Please use our store locator for the most up to date information regarding your local store’s status and opening times. 

Please do not just turn up at store without checking as if the store is operating Call & Collect only you will not be served.

Where do I collect my order from?

For most stores simply go to the counter, however, for Call & Collect stores, when we confirm your order, you will be allocated a time slot and collection point which will be within the store grounds - such as the car park.  The location of these collection points will vary from store to store but will be clearly marked.

Are deliveries available?

Deliveries are available, please get in touch with your local store to find out if they are able to delivery in your area.

Can staff help me put my order in the van?

Staff won’t be able to assist with any collections or heavy lifting due to strict social distancing that we want to enforce.  Please be respectful of this decision and consider this when placing your order.

Are DIYers allowed to place orders too?

Our stores welcome all customers!  At Call & Collect stores where collection slots are limited, we will prioritise those ordering for Essential Contracts.

Can I place my order online?

Click & Collect is available for Brewers Account customers.  Please log into your Brewers Account at www.brewers.co.uk/auth/login or, if you have a Brewers Account but have not yet activated your online access, please request access online at www.brewers.co.uk/trade/requestaccount

If placing your order online with a Call & Collect store, they will call you to confirm your collection time and slot, this will not be included on the confirmation email so please make sure you have spoken to the store before arriving to collect your goods.

Will you accept orders by email?

If you have a Brewers Account, the easiest way for you to place your order is using Click & Collect.  Alternatively, you can place your order directly with the store by email. However you place your order, please wait for confirmation that the order has been received before travelling to store.

What if I can’t get through to the store by phone?

Please bear in mind that the teams in store are likely to be extremely busy, if you’re calling and don’t get a response straightaway, please be patient, or email the store, they’ll come back to you as soon as they can.

WALLPAPERDIRECT.COM & DESIGNERPAINT.COM

Please visit use the following links for full FAQs on our sister sites:

Wallpaperdirect COVID-19 FAQs

Designerpaint COVID-19 FAQs

How can I return a Wallpaperdirect.com or Designerpaint.com order that I collected from a Brewers store?

Please email details of your order to the relevant customer service team who will be able to advise:

Wallpaperdirect.com orders: help@wallpaperdirect.com

Designerpaint.com orders: info@designerpaint.com  

Am I still able to place Click+Collect orders on wallpaperdirect.com and designerpaint.com?

The Click and Collect service is currently suspended, however you can order online for delivery to your chosen address.

What is the current wait time on Wallpaperdirect and Designerpaint orders?

Our warehouse team are working extremely hard to process your orders whilst keeping themselves and others around them safe. This has had an effect on our delivery lead-times which are currently 5-7 days. We aim to keep customers informed wherever possible to any order delays. We thank you for your understanding and apologise for any inconvenience this may cause.

WAYS TO GET IN TOUCH:

Email us at help@brewers.co.uk


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