FAQs: Your Questions, Answered

March 23rd, 2022

Here you'll find a selection of the frequent questions our team are being asked, if you can't find the answer here, please get in touch by email or on social media Monday-Friday 8.30am-5pm.

Are DIYers allowed to place orders and visit your stores?

Our stores are open to all customers!  You can place your orders online for delivery or collection or at any of our 180+ stores nationwide

What PPE will your staff be wearing?

All our colleagues will wear a face covering (unless they are exempt as per Government guidelines) when serving customers in store.  They are also given the choice to use any additional PPE they wish and will have access to a range of PPE including, but not limited to, gloves, hand sanitiser and visors. We have also installed Perspex screens at the counters of all open stores.

Can I place my order online?

Yes!  Please visit www.brewers.co.uk to start shopping.  

If you are a Brewers Account holder log into your account https://www.brewers.co.uk/auth/login to access your trade terms and other online facilities.  

If you have a Brewers Account but have not yet activated your online access, please request access online https://www.brewers.co.uk/trade/requestaccount

Can I place my order by email?

The easiest way for you to place your order is online using Click & Collect.  Alternatively, you can place your order directly with the store by email. However you place your order, please wait for confirmation that the order has been received before travelling to store.

Where do I collect my Click & Collect order from?

After receiving confirmation that your order is ready, simply go to the store counter and speak to a member of staff who will be able to help with your order. 

Are deliveries available?

Deliveries are available, please get in touch with your local store to find out if they are able to delivery in your area. Delivery is also available when ordering online, please see cost below.

How much is delivery?

Brewers Account holders and orders £50+
FREE

Orders under £50
£4.95 delivery fee

Can I collect my order from a lock box?

Yes, where possible, our stores include lock boxes as a contact-free and convenient collection option. Please contact your local store to check - store locator.

How do I return a product?

Please contact your local store to discuss your refund requirements before visiting the store. Please see our Terms & Conditions for more information and if you any further queries please get in touch at help@brewers.co.uk.

What is the difference between a Brewers Card / Pay As You Go account and a Brewers Credit Account?

How can I open a Pay As You Go account with Brewers?

Please complete the online application form. You will be able to collect a Brewers Card with your first order. For more information on how to sign up please watch this handy video. Please use our store locator to check the status and opening times for your local store.

How can I open a Credit Account with Brewers?

Please complete the online application form by clicking here. Please use our store locator to check the status and opening times of your local store.

How can I activate online access for my existing Brewers account?

Please complete the form by clicking here. For more information please watch this how to video. Please use our store locator to check the status and opening times of your local store.

How can I pay my outstanding invoices?

Paying your outstanding Brewers invoices is easy using our online account facilities.  Simply log in to your account online by clicking here. To request online access for your Brewers account please complete the online form by clicking here.

Alternatively, please call 01323 411080 to speak to our Accounts Receivable department.

Still have questions, submit yours at www.brewers.co.uk/contact

WALLPAPERDIRECT.COM & DESIGNERPAINT.COM

Please visit use the following links for full FAQs on our sister sites:

Wallpaperdirect COVID-19 FAQs

Designerpaint COVID-19 FAQs

Can I place Click+Collect orders on wallpaperdirect.com and designerpaint.com?

Yes! You can place your order at wallpaperdirect.com or designerpaint.com and collect your order from your local Brewers Decorator Centre.

How can I return a Wallpaperdirect.com or Designerpaint.com order that I collected from a Brewers store?

Please email details of your order to the relevant customer service team who will be able to advise:

Wallpaperdirect.com orders: help@wallpaperdirect.com

Designerpaint.com orders: info@designerpaint.com  

Still have questions, submit yours at www.brewers.co.uk/contact

WAYS TO GET IN TOUCH:

Email us at customer.service@brewers.co.uk


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